Dealing with calls from a debt collector can be unpleasant at best; dehumanizing at worst. Most debt collection agents are paid on commission and receive minimal training, which can lead them to behave aggressively. The law forbids them from using threatening language or profanity. (That doesn’t mean they won’t, however).
Fortunately, the Federal Trade Commission has put in place a number of measures designed to protect consumers from debt collector harassment. For example, debt collectors may not call before 8 am or after 9 pm. Additionally, they may not call you at work if you tell them not to.
Here are several additional things to remember to help you deal with debt collector harassment.
Don’t Engage
If the phone rings and it’s a debt collector, keep the conversation as short as possible. Ask them to send a letter outlining the amount of the debt and the original creditor. Do not volunteer any personal or banking information.
Ask for ID
Debt collectors cannot act anonymously. When asked, they must identify themselves to you with their name and the name of their collection agency. Additionally, they may not suggest or falsely claim that they represent or have any connection to government agencies.
Verify the Debt
Request written notice of the debt, which should include the amount you owe, the name of the original creditor and information on how to dispute it if you don’t believe it’s valid. By law, collectors must provide this within five days of your request. If it appears the debt is a result of identity theft, report it to the Federal Trade Commission by calling 877-ID-THEFT (438-4338).
Verify the Agency
If you determine the debt is yours and you agree to pay it, make sure the collection agency is valid. Do your research online and ensure you are sending payment or giving your payment information to a reputable collection agency. Keep an eye on your credit report and bank accounts to be sure your payment is correctly applied and they are debiting only the authorized amount.
Ask for Help
If you’re dealing with multiple collectors or feel you’re unable to repay the debts you owe, ask for help. Credit counseling, followed by a debt management plan can help you get back on track financially and eliminate your contact with creditors and debt collectors.
