Is Take Charge America held to any industry standards to ensure best practices and safety of consumers?
At Take Charge America, customers always hold the first level of priority, keeping them satisfied and well-informed is the primary focus of all Take Charge America staff. Take Charge America requires all staff, from entry-level employees to executive managers, to train in personal finance, credit counseling and consumer debt management, accredited by Rio Salado College in Phoenix. Furthermore, each Take Charge America credit counselor must complete a rigorous training program to become a nationally certified credit counselor. Certification is provided by the Association for Financial Counseling and Planning Education (AFCPE). This ensures that clients receive accurate information from the most skilled professionals. Take Charge America is a member of the Association of Independent Consumer Credit Counseling Agencies (AICCCA), a national membership organization established to promote quality and consistent delivery of credit counseling services.