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A talented, integrity-driven professional motivated by empathy and compassion for the customer, Carol Lown serves as Chief Compliance and Communications Officer at Take Charge America. A member of the senior leadership team, Carol oversees licensing and regulatory compliance, including implementation, maintenance and ongoing adherence to those requirements.

Carol works with fellow leaders across departments to develop strategies that align with the organization’s vision to be an essential lifelong resource for those seeking education, guidance, options and solutions for improving their financial health. In addition to this role, she oversees marketing and communications efforts, education and outreach programs, serves as corporate Vice President and works directly with the CEO on escalated matters of importance and special projects. Carol is known for combining her knowledge, skills, creativity and initiative to build a solid record of professional achievement. She consistently demonstrates ingenuity and resourcefulness in problem resolution, risk management, project management, research and analysis, and policy and procedure development.

Carol has worn many hats since joining Take Charge America more than 20 years ago. What’s remained consistent is her strong work ethic, attention to detail and eagerness to seek out solutions to complex challenges. Her loyalty, drive and compassion have been integral to the organization’s growth and service development. With a deep understanding of the client mindset, she has provided invaluable insights as Take Charge America has shifted its focuses to meet evolving economic needs and demand.

Prior to joining Take Charge America, Carol held numerous legal and leadership positions including managing a law office, consulting with clients on matters of law and related documentation, training staff, and formulating and establishing procedures to facilitate peak operating efficiencies, cost effectiveness and increased employee morale.

Outside of the office, Carol enjoys writing, baking, interior and landscape design and learning to play piano. In her spare time, you’ll commonly find her hiking, travelling, attending film festivals, spending time with her family, or taking a nap because she’s exhausted from her busy life.

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