Done The Research
I have conducted extensive research about Credit Counseling Agencies via the Better Business Bureau, Consumer Reports, the Internet, and various consumer protection agencies before choosing Take Charge America. I have inquired about debt reduction, credit repair, as well as legal counsel.
I have obtained several Debt Management Proposals from various companies, and I am sure you know, the service that is provided, related to payment arrangements with creditors is consistent. What I have found is that the service provided related to customer care and providing time and information is drastically different.
I would like to thank you in advance for the service that your company provides the consumer. Equally important, I wanted you to know that my choice to use your company was based solely on the interactions that I have had with three of your staff.
The three I have spoken with have represented your company with exemplary customer service, extraordinary knowledge, and a sincere willingness to commit the time needed to answer my questions and related concerns.
Thank you for providing a tremendous service for the struggling consumer and for employing such wonderful people. Had I not spoken with them, I would have certainly finalized an impending commitment with another company.
Sincerely,
Sally*
*Names have been changed to protect the identity of the client