Credit Counseling FAQ
Credit counseling is a free service that helps distressed borrowers find solutions to their financial challenges. During the initial consultation, our certified credit counselors conduct a confidential, personal financial assessment in order to determine the best course of action. The counselor will recommend steps to achieving your goals and offer educational resources to help you develop effective spending habits, budget to meet living expenses and manage personal debts.
If you feel overwhelmed with your finances, are struggling to pay your bills, have missed due dates with your creditors, or are anticipating a hardship in the near future, you may benefit from credit counseling. A certified credit counselor can review your personal situation and determine the appropriate solution to help you reach your goals.
There isn’t a fee for credit counseling. Clients who opt for a debt management plan may be charged a one-time set-up fee and a modest monthly fee, if applicable. Your credit counselor will provide you with a recommended solution and notify you of potential fees during the initial consultation.
No, any consumer can benefit from credit counseling. Following a confidential financial assessment, our credit counselors develop a plan of action and offer educational resources to help you manage your debts and save for the future. All plans are customized for the unique needs of each client.
The length of the credit counseling process is determined by individual circumstances and the depth of counseling required. On average, the initial consultation and financial assessment takes 45 minutes to 1.5 hours. Please contact your credit counselor if you have additional questions once the initial consultation is complete.
Complete the online application or call us at (866) 528-0588 to speak with a certified credit counselor. Please be prepared to provide your total monthly income, total debt owed and financial details on all monthly living expenses.